DH
Duane H
1 reviews | Active since Jan 2017
23 Oct 2017, 10:58
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Good day, Kindly note, Im a loyal customer for many years with TFG group. However, last month I had not made payment on my account in time. Hence, I've called in spoke to Cecilia and told her that I'll pay my account the following weekend she says fine and will note it on their systems. This month when I received my statement I see collection charges sms charges for collections. I called in, and told a customer service consultant why am I being charged for calls and sms's she could'nt give me an answer. Please can the amounts be reversed, and send updated statement. Total close to R100 charged for what???
Thanks D Hendricks
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Markhams's replyOfficial
23 Oct 2017, 11:03Thank you for bringing this to our attention, we apologize for any inconvenience this may have caused, and will do our best to resolve this matter as soon as possible
Your complaint will be directed to the relevant management team member.
We will be in touch with you shortly.
Warm regards
Markham Customer Services Management Team
Best regards,
Markhams's reply23 Oct 2017, 11:03
Official
Thank you for bringing this to our attention, we apologize for any inconvenience this may have caused, and will do our best to resolve this matter as soon as possible
Your complaint will be directed to the relevant management team member.
We will be in touch with you shortly.
Warm regards
Markham Customer Services Management Team
Best regards,