Customers service

I saw a charge on my statement for mobi cheff.I went to the store for assistance they connected me to the client service for TFG.I spoke to Three different consultant which put me on hold without telling me a reason for a hold for a while then drops the call I am still not assisted with my query I am very dissatisfied with how Markham treat it's customers. I am told I am not the first client to complain about this.