customer service offered no help

my husband and I went to eastgate at 18:30 to do a gift card . the lady couldnt swap the card said it was damaged a replacement is needed to be done. she phoned customer care . they helped him but upon issuing new card they found out all the cards they have dont work which seems to be negligent if u ask me anyway she told us to go to another branch. we went to the glen got there after 7 . the lady phoned customer care. Chandrie didnt seem to be willing to help from the sound of it. she queried the id. they emailed her the copy. she asked my husband a few question. he couldnt remember his old phone number he opened the account with which was more than 6 years back n forgot to mentioned when he opened the account he was doing a learnership at sebenza . the lady just said she cant help coz he got the questions wrong. to me it seems this Chandrie just didnt wanna work. even the lady at Markam said she just sounds tired .