Customer care don't care at all

I'm highly disappointed with Markhams customer care. They are un-helpful, take months to get back to a person and always have a hundred excuses why they can't help you. I was billed for magazines I never received it was a laborious task trying to cancel subscriptions, the branch couldn't provide me with a proper statement...in fact someone from there head office who finally contacted me after I went in with every intention of closing the account tried to spin a million and one non sensical reasons why I was charged the way i was and why no one got back to me. I asked him to email me a full statement from last year June which he apparently had open in front of him but according to him he could not email it through to me. I was told by this guy (Luke) that I needed to contact customer care...I've done so a number of times and I get the same treatment. The reference number for my call with Luke was ********** 9f, I'm at my wits end and no where closer to resolving the issues I have. I find there team *********** and not understanding or willing to listen or help, and no assistance is available at any of there branches...when you go into one, they call customer care and hand you the phone, it's so in-professional. I'm at my wits end