Complaint against Store Manager : Pam Naicker

<p><span style="color: #000000; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 15px; widows: 1; background-color: #ffffff;">Good Day All </span></p> <div style="color: #000000; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 15px; widows: 1; background-color: #ffffff;"> </div> <div style="color: #000000; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 15px; widows: 1; background-color: #ffffff;">I trust you are well. In the morning of the 20th July 16, I entered your store to pay for my account and I was met by Pam Naicker and the transcation was successfully executed. </div> <div style="color: #000000; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 15px; widows: 1; background-color: #ffffff;"> </div> <div style="color: #000000; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 15px; widows: 1; background-color: #ffffff;">In light of this action, I mistakenly forgot my FNB Platinum card at your establishment, as this is normal customer behaviour, I called the store and the phone was off (Pam confirmed that store phone was not working), as I wanted to alert the store manager to keep my card and I will fetch it as soon as I am done with my other erens. </div> <div style="color: #000000; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 15px; widows: 1; background-color: #ffffff;"> </div> <div style="color: #000000; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 15px; widows: 1; background-color: #ffffff;">I arrived at 17:00pm at your store to collect my card, and the earlier transaction happened at 11:30 am. To our surprise and astonishment my card was CUT UP in no less than 4 hours that I had left the store. This action has left me in dire constraints and the inconvenience is unmeasurable and the manner that Pam the store manager handled the situation it was beyond appalling, arrogant, self righteous, calling the security to kick us out, rather than apologising to us and sorting out the situation, she made me feel like a worthless customer and an undeserving customer under the TFG Brand. </div> <div style="color: #000000; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 15px; widows: 1; background-color: #ffffff;"> </div> <div style="color: #000000; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 15px; widows: 1; background-color: #ffffff;">Therefore my complaint is as follows : </div> <div style="color: #000000; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 15px; widows: 1; background-color: #ffffff;"> </div> <div style="color: #000000; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 15px; widows: 1; background-color: #ffffff;">Pam to get a written warning or write a full apology directed to me and my brother who was present, failing to comply, i will be left with no choice but to share such an experience on social platforms and we will let the people decide. </div> <div style="color: #000000; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 15px; widows: 1; background-color: #ffffff;"> </div> <div style="color: #000000; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 15px; widows: 1; background-color: #ffffff;">Full appraisall for my bank costs pertaining the new card : The Platinum FNB card replacement costs R260 and temporary R70 Total to be re-imbursed is R330 in my account, no later than end of next week, unless the is a policy that can cover Miss Pam and confirm her doings were justified. </div> <div style="color: #000000; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 15px; widows: 1; background-color: #ffffff;"> </div> <div style="color: #000000; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 15px; widows: 1; background-color: #ffffff;">I will be posting this complaint on Hello Peter as well and I hope to hear from your management soon, as I will be doing my follow ups. </div> <div style="color: #000000; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 15px; widows: 1; background-color: #ffffff;"> </div> <div style="color: #000000; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 15px; widows: 1; background-color: #ffffff;">Kind Regards </div> <div style="color: #000000; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 15px; widows: 1; background-color: #ffffff;"> </div> <div style="color: #000000; font-family: 'Helvetica Neue', Helvetica, Arial, sans-serif; font-size: 15px; widows: 1; background-color: #ffffff;">Pumezo </div>