Close my account, Markham

I recently settled my account at Markham Woodlands Mall and I requested that my account be closed. The lady who assisted called TFG and informed me that my account is closed.

However, as I generally don't trust people, I called TFG myself. Lo and behold, the consultant who took my call informed me that my account is not closed and that it will only be closed next year (January 13th). I don't understand why it will take close to a month to close my account!!! When I settled my Truworths account and requested the account to be closed, it was closed on the same day... It's as if Markham (TFG) wants to keep me in debt. I don't want the account anymore. CLOSE IT! What is so damn difficult to understand? Are your systems that slow or *********** that you need close to a month to do something as simple as closing an account?