charged for item i didnt recieve

on the 2nd of March i ordered a pair of sneakers using the express delivery as i needed the item asap for a friends birthday that weekend , 2 days passed and no delivery so on friday the 4th i phoned sportscene online store , the first two consultants i spoke to were very helpful however i did phone back a few times to check up as i was told the delivery should take place that day came to the 4.30 the afternoon before leaving work i phoned back the male consultant advised me that it would probably be there on monday i said thats too late and whats the point of having express if youll dont deliver and cancelled the order and informed the male consultant that i will go to the store the next day as i cant wait till monday for this order as i needed it for sunday i then asked if theres anything i needed to do he said no abruptly and that it would take 8 to 10 working days for reimbur*****t i said thats fine , the next day i went to the pavillion branch and picked up the sneaks from a very helpful consultant and used my markhams [URL Removed] the end of this month and i get my statement charged for both sneakers.