CELLPHONE ON INSURANCE+*********** STAFF

<p>i bought a cellphone at Markham Pretoria Square earlier this year, took the insurance cover for it as well but unfortunately my phone got damaged on the 15th May 2016. I then took it to the store for repairs on the 17th May 2016. I had to wait for 2-3 weeks without any corresopndence whatsoever untill i called the insurer who told me i was not covered hence they didnt receive any paper work from the store. Up to this day i have not receive any apology from TFG nor the Store. I Have to call TFG call centre and the Store on daily basis using my own airtime to push them to do their Job. This is so unfair, i cannot suffer because they hired *********** staff who cant follow simple but critical steps when assisting customers.</p>