1 reviews | Active since Oct 2010
cellphone insurance claim
I insured my child s mobicel tab but now is lost i went to markham highveldmall and they always send me back without taking my details. Is morethan a month now and the last time i went it was yesterday 23 August where they told me to comeback again today monday. they dont want to process my claim because i dont have the original slip that was given to me when i bought the cellphone, but they keep on deducting insurance monthly from my account
Thank you for bringing this to our attention.
We try our best to offer all customers great customer service and are disappointed that you had this experience.
We apologise for any inconvenience caused.
We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated
Kind regards
Jacqualine Stephens
Thank you for bringing this to our attention.
We try our best to offer all customers great customer service and are disappointed that you had this experience.
We apologise for any inconvenience caused.
We will send your comments to the Area Manager and they will contact you directly.
Your patience and understanding is appreciated
Kind regards
Jacqualine Stephens
It is 19 months now, still unable to cancel the insurance from markhams store, i caleed they reffred me to the shop, i went to Markhams Kwa Guqa they said they wont be able to help me with cancelation of the insurance because the phone is lost, i dont have the original slip nd i didnt buy it from their shop. I then went to Markhams Highveld mall still the same problem, but the R53 isurance keeps on getting deducted for nothing. the last time i went to the store it was on the 13th April still they asked me to travel to Benoni Lakeside mall because they dont have my info i didnt buy the phone from them. how can i travel all the way from Benoni just to cancel insurance? i had a loss in August 2015 they didnt want to help me because i bought at Benoni , i tried to cancel the insurance, still they cant help me because i bought at Benoni, it means i will pay this insurance for the rest of my life until i die.
I need written feedback regarding this and The next option will be to contact the short term insurance ombudsman regarding this, maybe they will save me from this ordeal.
Regards
Thabile
It is 19 months now, still unable to cancel the insurance from markhams store, i caleed they reffred me to the shop, i went to Markhams Kwa Guqa they said they wont be able to help me with cancelation of the insurance because the phone is lost, i dont have the original slip nd i didnt buy it from their shop. I then went to Markhams Highveld mall still the same problem, but the R53 isurance keeps on getting deducted for nothing. the last time i went to the store it was on the 13th April still they asked me to travel to Benoni Lakeside mall because they dont have my info i didnt buy the phone from them. how can i travel all the way from Benoni just to cancel insurance? i had a loss in August 2015 they didnt want to help me because i bought at Benoni , i tried to cancel the insurance, still they cant help me because i bought at Benoni, it means i will pay this insurance for the rest of my life until i die.
I need written feedback regarding this and The next option will be to contact the short term insurance ombudsman regarding this, maybe they will save me from this ordeal.
Regards
Thabile