cellphone insurance claim

Hello<br> I'm MRS ROSHNIE HARRY<br> <br> I'm a very disappointed consumer.<br> <br> Last month I lost my phone, in which I was very hurt. <br> Then I realised I had taken out an insurance for my phone. <br> <br> So I then called to inquire about how I go about claiming as it was my first time claiming.<br> <br> I gave in all required documents, that was required to process a claim.<br> <br> I was told it would take a couple of days and told I would receive a call or sms, informing me of my claim.<br> <br> I then started calling in because days where going and I received nothing. Since my first call I've been promised I'd get positive feedback or a straight answer .<br> <br> Every time I call on the time I was told to call I get another story,which is very annoying. <br> <br> Markhams suppose to follow up and keep me informed, it's not my duty to be calling.<br> <br> Please help me<br> Thanks you<br> R.HARRY