Cancellation of Cell Phone Insurance Policy

I was at the Hi store in Canal Walk on 20 January 2016 and completed a form to cancel the only cellphone insurance policy on my account as I no longer require it. The form was successfully faxed through and I additionally sent the form via email to [Email Removed] on 25 January 2016 at 09:59 to ensure that my cellphone insurance cancellation form was accepted and would be processed.<br> <br> I received a response confirming that they received my request on the same day. <br> <br> I checked my account yesterday and noted that I am still being charged R177 which I was not expecting considering I sent through the request well in advance.<br> <br> I would like the insurance policy to be cancelled with immediate effect and the R177 charged to my account on 12 February to be reversed.