Can not assist

I've been declared being under debt review,it was cancelled immediately and the NCR was notified. I'm in and out of the store . If my documents is incorrect, or filled in incorrect forms,or I need to provide more documents. Why must I walk out with an account that's not fix . Every time store assistants phone customer service and there's always another new story. Today store assistant phone ,we spoke to Felicity and I was told to reapply for a new acc . I mean why take away my credit , block my card or account. It's easy to take my payments every month , but the moment I'm going to skip I'll be hearing non stop from customer service . Why not assist me with my query and stop being lazy and send me home with a new story . I need assistance with my credit that's gone and my account open . NOT to reapply . Why not providing the service as that is what customer service is for