Bunch of ****** with worst service ever!

I bought a phone (Nokia 1) at Markam (Cape Gate) in June 2019, I then had a problem with the phone as it would just switch on, display Nokia and not do anything further than that.

I took the phone back to the shop last week 07/08/2019 together with the original slip, I was asked to write my details on the piece of paper which was then attached to the phone.

I did not receive any copy of the original receipt nor communication or updates with regards to what is wrong with the phone.

I went back to Markam to ask for update and Joshua (store manager) said they cannot provide me with progress because they themselves don't know how far the repairs are because they are using a new system. I then asked for the copy of the receipt so that the next time I go to ask for progress I can just give then the receipt and not relay the story from the start again, Joshua said unfortunately they sent the receipt together with the phone and I will just have to go and explain the story to them again. I asked him to write and sign something so that I can just give it to whomever I find at the store incase he is not there but he refused.

Its been 2 months now with out updates nor communication or what so ever from the shop with regards to my phone. Its now very easy for them to say they never received the phone from me because the only proof I have is one my bank statement showing that I purchased something from the shop but obviously it does not show what item I bought.

I am so desperate for my phone and to this day I am still waiting for feedback.