Breach of CPA Law and poor customer service

Good Day<br> <br> Apologies for having to send this email to this level but I have a rather serious problem.<br> I was going to email Bruce Proctor but thought that you might be able to assist first or maybe just point me in the right direction. <br> <br> I visited your Markhams store in kenilworth centre today at 13:20 and saw a cellphone advertised for R1199.00 in the display cabinet. Upon speaking to the consultant - NIVEN ISAACS and confirming that I would like to purchase the cellphone we proceeded to the till to process the transaction. The consultant then said the price is now R1999.00. I informed him that as per the CPA law I will only pay the price that it was advertised for but he refused. I asked for the manager and he said that he was the manager. Upon asking him to right down his name and the events that unfolded he refused. <br> <br> Please advise why he refused to give me a written account of what transpired in the store and also why he refused to sell the phone at the price that it was advertised for.<br> <br> Please note that if I do not receive an acceptable response I will take this matter further to CEO level and to the Ombudsman. <br> <br> Thanking you in advanced,<br> <br> Kind Regards,<br> Ashraf