billing, account and poor service

I am extremely angry and fed up with the TFG group ... we will be closing our accounts soon as all we get is problems,poor service and unresolved complaints ...

DATING back to may 2017 i recieved a statement from standard bank,with a complete statment showing all dedit (credit report).I then noticed that my current available credit was R2700 knowing I only always had R500. I went into cape gate sportscene and queried why the to amounts was different, I spent exactly 1h:23min on the line trying to understand why a amount of R2700 was reflecting but with no satisfaction I left the store super angry, emotional and physically drained. I was told by the consultant at markhams I didn't make a payment that's why I only had R500 on my account and that if i want the increase back to R2700 (as I've been paying GOOD for the last few months) I was to send in my payslips copy of my ID ECT.I then did this on the advise of the in-store consultant,it was sent away and 4 days later I received no sms,no calls or email regarding the increase. I then went back to the store were I was told it was being looked at.About a week later I checked up on the account this time at Kenilworth centre, where I was then told the documents was never sent and I should resubmit them after being on the line for close to 30mins... lucky enough for me I had the documents needed and again it was sent away to have reviewed. A day later I receive a sms saying my increase has been declined;I accpted it as it was and moved on. A WEEK later I recived a sms notifying me that I now have a limit of R900(without any explaination as to why).Wat i fail to understand-why it was declined the first time? Why did I have to go through so much trouble to want to buy from the TFG GROUP. About 2 to 3+- months ago I received a call from ONE2ONE airtime service offered by SPORTSCENE, I was told my payment for 1 gig of data per month would be R79. I agreed to take up this service and the amount would be deducted from my account as I paid MY ACCOUNT each month.So now I've been making payments of about R200 each month covering my installment as well as my R79 data so beginning of Nov to my surprise I receive a sms saying REMINDER:Payment of R 79 on your SPORTSCENE acc ********** ********** 30883 was not received on time.Please pay in 24hrs or call ********** 560 NCRCP36 assuming my installment Is due end of Nov I received another sms a week later ;the 8th Nov saying The installment on the account your ONE2ONE contract is billed to has not been paid in full. Please inform the account holder to make the full payment immediately or your SIM will be soft-locked for outgoing usage. As confused as I am my reaction was to check up on my account as I wouldn't want my line block. I then receive yet another SMS saying MR NOLAN J, Your SPORTSCENE acct was in arrears by R 79 at 11 NOV. Please pay R 418 urgently by 1 DEC to protect your credit record.Call ********** 571.NCRCP36 Send on the 13th Nov a week later and the amount increased to R418. YET ANOTHER WEEK LATER I GET A SMS SAYING MR J NOLAN. You failed to pay R 961 on your SPORTSCENE account. ********** ********** 30883 as agreed. We require payment today. Call ********** 571 NCRCP36 I then went to markhams in goldenache cape town CBD were not one person could explain to me why the amounts increased each week nd if I'm on a 6 month plan why my installment went up by that much If my last payment I made was the 28 Oct of 233 witch was my installment amount that should have included my ONE2ONE package which was agreed by telephonically when sigining up. After 30mins of getting nowhere and nobody being able to explain I was put on a call where I spoke to a rude,unfriendly agent that didn't understand me. She put me on hold every 3mins to speak to a collegue to try and understand because she didn't understand what was happening being on the line for 45mins got me once again upset and irratated because again I was getting no satisfaction. I was promised a call back after asking to speak to a manager or someone more senior position, I evetally spoke to a manager Who promised to call me back as I couldn't stay on the line yet again due to time. I RECIEVED NO CALL BACK to this day.

2 days later I returned to markhams in adderley street with the same complaint ... I spoke to thadeka or thulani were I had to explain the issue once again and once again she didn't no what was happening and she confirmed that no notes or records was kept or logged of the previous conversations or complaints I called in FOR. 36mins into my call I angrily request to speak to a manager where she then brushed me off saying a manager wasn't available to assist as she was busy. 55mins of being on the call yet again and i was being brushed off . I was then told that my ONE2ONE data wasn't R79 as agreed to in the first instance. I was then transferred to ONE2ONE where I spoke to Sofia she advised me that I should speak to the accounts of markhams after the accounts department just transfere me to her . I ended up arguring and embarrassing myself in a store because nobody was willng to help me, bushing me from pillar to post. 1h:46mins later I dropped the call out of frustration leaving the store. I then called GERSWIN NUT left a message as he wasn't available but still failed to get any answers or feedback...

SATURDAY the 25th November myself and my DOMESTIC PARTNER decided to buy a suit, a white shirt and pants at MARKHAMS IN PROMONADE MALL for our best friends wedding witch started at 4pm. WHEN WEN ARRIVED HOME AT 14:45 WE STARTING GETTING DONE FOR THE WEDDING AFTER ALL THE EFFORT TO LOOK OUR BEST ON THIS SEEMINGLY IMPORTANT DAY WAS COMPLETELY SPOILT BEYOND REPAIR AS WE DISCOVERED 2 HARD TAGS IN BOTH THE PANTS AND JACKET NOT BEING ABLE TO GO BACK TO STORE IN A RUSH TO MAKE THE WEDDING WE MISSED HALF OF THE CEREMONY HAVING TO RUN AROUND LOOKING FOR SOMETHING ELSE TO WEAR. THE SERVICE AND EXPERINCE HAS BEEN NOTHING BUT HORRIBLE. I LOOK FORWARD TO EARING FROM MANAGEMENT REGARDING THIS MATTER IF WE YET AGAIN GET NO SATISFACTION REGARDING THE ABOVED MENTIONED ISSUES WE WILL PAY OUR ACCOUNTS UP IN FULL CLOSE THE ACCOUNTS AND GO TO SOCIAL MEDIA AND OTHER MEDIA PLATFORM .