BAD TREATMENT/CUSTOMER SERVICE

My name is Nalamotse Mokoena from Kwaggafontein,Mpumalanga.I need to expose the Foschini group company(Markham),I'm one of their account holder and I'm really not happy about their service/treatment.On 25 April 2020,during lockdown I paid my Markham account(R500.00)via my banking app.

On 18 May 2020 I've done a follow up with the company on my payment and requested my updated statement but there was no response.On 03 June 2020 I received an email from TFG,stating that the proof of payment I sent is not the correct one and they're not even taking bank statement as proof of payment and the proof that I sent to them was from my banking app,with all the details that I used when transferring the payment(as per TFG guidelines) since it was still lockdown and shops were still not allowed to be opened.I went to my bank and ask for an assistance on my proof of payment to be reprinted since it was required and I sent it to TFG,but it was still not accepted as a proof.

I've been going back and forth since after I've paid R500.00 to TFG in Aprill 25,requesting for my account o be updated.I've been spending my hard earned money,taking taxis going to their stores to check if my account was updated or not and all they could do was to call their customer service & tell me that my account will be updated & all they say to me is to send the proof of payment but when I send it,they refuse to use it and they tell me that my proof is not the one that is wanted & my payment does not reflect on their system.

It's been two months now and I'm not getting any help from the company and I'm not happy about that because I had to spend all my money,going to their stores and doing phone calls with the hope that my account will be attended to as I'm their loyal customer.I also tried to get in contact with the Credit od the Ombud to hepp me with my problem but I have not received any response.Can you please help me in getting my account to be updated or to get my money back from TFG so that I can repay it in cash since their Electronic payment system is inconveniencing their customers and I would like TFG to reimburse me all the money I spent,running up and down for my money because of their system.Your help will be much appreciated, thank you in advanced.