SK
Simphiwe K

1 reviews | Active since Jan 2019

16 Mar 2019, 12:54

Bad service I'm moving back to trueworths

I lost my card, I went to Markhams pavilion westvile. I was told they cannot help me with driver's licence card. But when I paid for my account I paid using driver's licence. All I want is a new account card that I lost. And I was also told that I failed security questions I mean how can I fail my own questions. But I don't fail questions when they call me with promotional things

0
Replies (2)
Markhams
Markhams's reply18 Mar 2019, 10:17
Official
Hi Simphiwe, 

I can understand how frustrating this is, I have already contacted customer service about the status of your account and will let you know whats happening and what can be done to get this sorted out for you as easy and quick as possible.

Kind regards,
Ilham Jacobs
Markhams
Markhams's reply18 Mar 2019, 12:04
Official
Hi, 

I have asked Customer service to have a look and find out why this is, once i know i will send you the feedback and what the way forward will be.

kind regards
Ilham