BAD SERVICE FROM HEAD OFFICE/ CALL CENTRE

BAD SERVICE FROM HEAD OFFICE/ CALL CENTRE My Markhams card was faulty and needed to be replaced. One of the Markhams employees helped me and took my drivers license and phoned head office to activate my new card. She gave them my details and then she gave me the phone to confirm my details. I them told her my ID number my address and cellphone number. she then asked my like 10 survey questions which had nothing to do with the matter at hand. I gave the phone back to the assistant and she told me I failed my identification check and my account was blocked. I then told her that's impossible seeing that you have my drivers license in your hands so how could we get that wrong. They said there was nothing they could do and I was left standing there embarrassed with things in my hand that I could not buy because of this but they were very quick for me to pay my account. I was told to bring proof of address and my ID and do my things all over again. My thing is why... I have been a loyal customer for years and I have never missed a payment and I gave all my information correctly. I felt like a ******** because I was basically told I am lying and that its not my information. I went out of my way to phone head office again and they said there is nothing they can do and I just can not understand that. I am very disappointed and I feel like after that service I want to close my account and go somewhere else.