Bad service

I haven’t paid my Fochini account for about 4 to 5 months due to financial problems. Now that I am starting to pick up, went to Sam Ntuli mall Makharms to pay at least R200 now and make a debit order of R500 a month starting by the end of February.

A teller with the name of Palesa was so unpleasant to talk to, she want interested in helping me at all. I explained my situation to her and the reason for non payment.

She told me to pay R3000 and some odds. I told her I can not afford that but I am willing to make a payment now of R200 and R500 monthly.

She just told me to talk to customer service and just left me hanging by the till, she didn’t bother telling me how to go about to talk to them, did not even give me a number to call.

This why shops like this closes after 1 year they are opened, the customer service is very bad and we choose to go to big malls like Mall of the South.

We support local malls because we get to say paying taxis or parking. We see shops closing everyday the business is not good, people are being retrenched and I would hate to see people going to other malls because Makharm in Sam Ntuli mall have untrained staff who doesn’t know how to help clients, sometimes with just information.

That Palesa girl is still gonna work as a till girl for as long she doesn’t have a good customer services