BAD SERVICE AND DISRESPECT

I went to Markhams on Wednesday last week 3:27 to pay my account. I got there and queued to pay the account after a while on the queue I was told to go and pay upstairs. I went up to pay when I got there one till was free and the other one was busy,it seems as if one of the customer bought a cell phone and they were busy activating it which was taking time , I was again asked to go downstairs to pay when I got there one till was busy and the other one was free , meaning no one was there but the were Markhams workers/consultants there just standing there doing nothing. One of them told to go to sportscene across to pay because\ they can't help me because they were just too busy". I came to Markhams to pay"