1 reviews | Active since May 2017
Bad Service
<p>My fist trip to Markham, Adderley Street ended up rather shocking. The store manager on duty seemed rather uninterested in my request throughtout the whole experience. Markham had a particular Men's Camo hoody, with green colour lining which caught my interests. I asked one of the sales staff if I could fit one on for just size, but there were only big sizes left on the floor. There was a display mannequinn who happened to be dressed up in a medium size jacket. I asked if it would be possible to quickly fit for size, but was point blank refused for the simple reason:</p> <p> </p> <p>It is against store policy to fit try on a garment on display.</p> <p> </p> <p>Even though my intentions were made very clear, that I was simply fitting for size and that the item may be placed back on the mannequinn. I was simply refered to another only after I redquested that they run a stock availability check on the system.</p> <p> </p> <p>My first time experience, truely SHOCKING.....</p> <p> </p> <p>MD Edwards</p>
Thank you for bringing this to our attention,
This complaint is already in progress, a representative from Head Office has been in communication with you with feedback and measures forward to resolve the complaint.
Management will be addressing the concern to the relevant manager on duty at Relay Adderley street to prevent recurrence.
Warm regards
Markham Customer Services Management Team
Best regards,
Thank you for bringing this to our attention,
This complaint is already in progress, a representative from Head Office has been in communication with you with feedback and measures forward to resolve the complaint.
Management will be addressing the concern to the relevant manager on duty at Relay Adderley street to prevent recurrence.
Warm regards
Markham Customer Services Management Team
Best regards,
