Bad Disgusting Service

I placed an order Online on the 20th of March 2020 with Markhams Online, this was 7 days before Lock down started and guess what 7 days elapsed and my Order never came and wasn't received. As disappointed and frustrated i was, i understood that it was beyond anyone's control as this was a Government call and everyone had to abide by the Law. I let is slip we went into Level 4 on the 1st May and companies were allowed to open up and resume trading. I sent the TFG online team an email on the 4th complaining because there was no word from them on the whereabouts of my order and how long it will take nothing whatsoever, guess what they responded to me 3 days later with a "brush me over" email saying they started dispatching and delivering orders so mine will be on its way in a few days time. Bare in mind that email had no apology anywhere whatsoever for the inconvenience experienced. Today the 18th of May 2020 no email, no word no update on tracking my order. This is the service that we receive from these companies yet when they want their payments they call us and annoy us like we *******. I sent an email to them today cancelling the order. I DO NOT WANT IT ANYMORE AND they must remove this transaction off my account and remove the interest they've charged for the two months I've been waiting for this item. As soon as that is done i'll settle what i owe them and close this account. We are clearly not valued as customers we just numbers that make up their revenue that's it. I'm disgusted of this service