Bad Customer Service / Insults

<p>Can somebody please wake up at TFG. This is not a request for a refund, it’s a request to close my Markham account due to unprofessional service, unprofessional service such as this from you Maree Maartens and Kim Alexander. I was informed by Shereen Fernandez to submit my ID and my bank details, which I did. The banking details are reflecting on the document; including my name, postal address – if you cannot see this, kindly request a person to point this out to you. What do you mean with “The money that lead to the over payment on your account “ – this is logical – it reflects on my account. Is this so difficult to understand? Do you want me to proof that this is my credit balance? Go and check your bank statements, as simple as this. Really?</p> <p> </p> <p> </p> <p>Please inform me ASAP when this account of Markham, Account Number / Card Number 6********* will be closed and the credit balance be paid into my bank account. Reasons for closing this account were provided in my previous email. I also need a letter stating that my Markham account is closed and the balance are ZERO.</p>