Bad customer service from "Store manager on duty"

Good day

My name is Jason, I would like to complaint about Markham Parow store, myself and my fiance went to Markham's to collect my suite that was on lay-by . We asked for the lay buy to be cancelled, in order for us to take it on account. The manager came and told us he dont have authority to cancel the lay-by we need to come back when the store manager is in, bare in mind we drove 45 mins to collect this suit. we then explain to this guy (manager) that we are unable to come back as we do not live close to Parow center....wont he have the audacity to tell us and i quote " So, i also travel to work and dont stay in Parow?!" We did not have a problem of him not being or wanting to help us but what ****ed me off was how he brought it across. Now this guy that the so called assistant manager have no customer service what so ever, he never even gave us options as to he will call the store manager as ask for advice as to how he can complete the sale to accommodate us .....instead his being funny and asking us sarcastically what do we think a "refund" means and then he still say that his trying to trick us !

I then told him if he doesnt call his store manager ill call the regional manager and explain to her how unprofessional the store man is ..........................then after i said that be quickly proceeded with the transaction!

I dont know how TFG's management be so ***********, inexperienced, sarcastic, unprofessional and amateurish person as acting manager. i dont have his name but he was acting manager on Sunday.