Bad customer service from begining to end

<p>markhams (TFG Group) I purchased a cell phone Sony Experia from Markhams Blueroute mall on 18/06/17, i had a problem with the phone as the data button did not reflec if it was on or off, i took the phone back on 28/06/17 and was assisted by a consultant who called the manager (Neven), the manager said o ohk listening to what i had to say told the consultant to send the phone away on repairs, after i told him i cannot be without a cellphone for two weeks he asked me again what the problem was which i had to repeat myself again being very annoyed by that, he took the phone in his hands and said"o this phones is problematic'' very annoyed by that comment i told him if you knew that why do you sell those kinds of phones to clients and if you send it on repairs it will come back with another problem, he just said we cannot advise clients that, why in heavens name whould you sell a phone to someone knowing its going to be problematic.....i asked who the manager was and he said he was he cannot do anything about, told the consultant get the paperwork ready, ta that time i had to take my daughter to the bathroom, told the manager and my husband stayed behind, when i got back the manager was on the floor busy not worried about me or the cellphone all he said is get the paperwork ready to another consultant and went on doing what he was doing</p> <p> </p> <p>I asked him who the regional manager was and he sarcasticly told me i will give you the contacts no problem, until now still have heared nothing from the regional manager and have no details for him or her, i reported the matter this morning to head office and a woman from head office (Mponenge) contacted me, heared my side and told me its is unproffessional as he did nothing to sort the problem out, thats not all when i purchased the cellphone i asked the consultant to get me insurance and his reply was"dont take insurance its to expensive' really now is that what you tell your clients, the cherry on top is i bought a cellphone screen protector as i already was refused insurance, while the cellphone was in the hand of three people working there someone managed to crack the screen protector, how ****ed off must i still get with all this bad service that i have recieved and from a consulta to a manager who is representing your company Markhams</p> <p> </p> <p>my main purpose for this cell phone was that i require it for work as i have to be on call 24/7 for 5 branches that i attend to, i need access to my email aswell and until now was unable to get that sorted on this cellphone....</p> <p> </p> <p>I am so frusted as to the customer service that i obtain from the time that i purchased the phone until the time i took the phone back and even with laying a complaint to the headoffice</p> <p> </p> <p>Mponenge advised me that she would be in contact again and that she would get the regional to call me i told her if that manager was so sarcastic as to giving me the details of the regional i wonder how he or she is... she told me she would sort it out,, she called me back bust only to tell me she spoke to the cellphone consultant and he advised that i bring the phone in for repairs and their technicians will be bale to tell them what the problem is</p> <p> </p> <p>Hello that is what i told you lady, she tells me that all they can do, how pathetic is this from manager to headoffice still not sorted comes back and tells me what they told me last night....she didnt even speak to a manager or regional manager rather to a cellphone consultant</p> <p> </p> <p>My patients is running thin with all this nonsence, find me someone with the sence of sorting out this problem out...... ive never received such insain bad service from a manager or head office in my life</p> <p> </p> <p>truly disappointed in Markhams staff</p> <p>M. Smith</p>