1 reviews | Active since Oct 2020
Bad customer service
today I went to on your store in mall of Africa checking out your Black Friday specials. I saw T-shirts that where marked down 50% and took them. As I was at the till only be told that those t-shirts are not marked down but the whole says 50%. I Told the person who was helping that these items are marked down that’s why I took them.He thn called the other lady to come assist me and she also insisted that they are not marked down. I told thm tht what they are doing it’s false advertising and she said it might have been A mistake. I told her that the board on the Rail says 50% that’s why I took the items. She the call someone else to come I Told the person who was helping that these items are marked down that’s why I took them.He thn called the other lady to come assist me and she also insisted After few exchange of words about the price she then told I should leave the store coz she won’t sell me that 50% price. I asked the lady that can I speak to the manager and she said she is the manager and she has said goes. Everyone at the till was gang up on me about the whole Price thing. Asked who can I speak with who is above and told me the bus stops with her. Few minutes later Resego call in security to take me outside the store becoz I was disturbing the customers. I refused to leave the shop bcoz I’m also a customer.
Thank you for bringing this to my attention. We will escalate this matter and get a represantibe to contact you.
Kind Regards,
Customer Care
Thank you for bringing this to my attention. We will escalate this matter and get a represantibe to contact you.
Kind Regards,
Customer Care
