Bad Customer Service

<p>I bought a phone @ Markhams MiddestadMall in bellville and it recently died so i took it in for repairs this Lusanda person that is suppose to be a service consultant at the store firstly adv that he won't be able to assist me if i dont have the insurance papers i then adv him that when i came in they gave me a copy then they kept a copy he then proceeded to go look for the paper without asking for my name , ID or account nr as it was bought on account i stood in the store for 30min i asked for some1 to go call him he came out adv that he was busy with some1 else that was cought *****ing and that with out informing me and was giving me attitude that he was assisting with a person that was cought *****ing and he rudely did so i then adv that i didn't appreciate the attitude he was giving bcz i should give him attutude he's going to say im being unecessary he responded and adv I was exactly that he i then adv him to check on the system as the phone was bought on account he then went on the system and advised that he didn't pick up any transactions that was done @ the store for the past 4months i then remebered i had the slip for the access fee i had paid with only then he picked up the phone and called the head office i had been an hour @ the store my lunch was over i was even late i left my number for him to adv i needed to do and he adv that would be calling me in 10min that was @ 15h00 and im still waiting for that call. Im treally appauled by the service i received. Ihave been a loya Customer with Foschini fo the past 5years</p>