Bad Customer Service

<p>I purchased a cellphone from the Markham in Clearwater Mall on the 10/09/2016, I returned to the store on the 23/09/2016 , the phone was problematic , the terms & conditions state that phone could be replaced or repaired , no job card was completed to identify the fault of the phone , nor was my request for a replacement answered, I was assured that I could have my phone back on the 30/09/2016. A consultant (Thabo or Tebogoho) called yesterday (30/09/2016) to enquire what was wrong with the device & that it was being sent for repair. Bottom line the phone is less than 6 months old, it's problematic & I would like a new device , please can I have this matter resolved asap.</p>