Bad Customer Relations, No feedback on query.

I am not happy with the experience with the contact center.

1. There is was an auto increase on my account which i did not request. I am almost certain i requested not to have one when i opened the account. 2. I called them to request that this auto increase be removed from my account and the agent dealing with this removed my entire credit available and reduced the available account balance which was not what i requested. 3. I tried to make a purchase instore this is when i realized that the balance has been reduced i was promised a call back where they will rectify the issue. I was told i will be contacted in 2 days it has now been about two weeks. 4. I called to follow up on the matter and still i was advised that a supervisor will look into the query and call me back. Still waiting for this 2 weeks later.

I am not sure which clients are deemed as important as clearly my issue falls on deaf ears.