bad customer experience

I was so exited to get to the mall in Alberton as it was my husbands birthday. I got to the mall at 7.30 and the shops were only opening at 9am which I was okay with. Eventually the clock strikes 9.10 am and most of the shops are still closed with no reason or notice. I thought okay maybe it opens at 10 so I checked and it states that the hours during the week are fronm 9am-6pm. In any case I take a walk and come back and eventually Markhams is open. So I take a look around and chose to purchase perfume however I needed assistance as the perfume was locked in the glass cupboard. I went to the counter to ask who can help and the lady at the counter doesn't even give me eye contact but greets me back in a not interested way. Okay I'm chilled so she tells me to go ask another lady busy counting stock near the perfume who by the way didn't bother to offer assistance. So I go back GREET and asking her to help me and she pulled her face in an unpleasant manner and I repeat myself so she asked me what perfume do I want and I said I'm not sure yet. But I promise you I felt like I swore the woman. So after this she continues to count stock and walks away without saying anything. A nice man came out of the fitting room greeting me and offering to assist me immediately..... I thanked him and also voiced my lack of patience due to the poor service. He apologised to me and I thanked him again. The people at the counter were just not interested I felt like I walked into someones home and took something from these three poeple. Or like I was at home affairs. So disappointed