Bad attitude from Ziyanda and incorrectly billing

Good day Management, <br> <br> I have been your customer since 2011 and l have never given you guys and trouble regarding my account except for the last two months due to my financial situation..... <br> I phoned you guys in the beginning of the month to make an arrangement regarding my debit and some guy who assisted me advised that he will debit R900 and l made sure that l have R900 in my account and l got a shock of my life on the 27th when l found out that you debited more... Really guys, where is professionalism there? You can't ****en do that, you ****ed up my account, now l need to pay bank charges of R115, the money that l don't have, guys this is really unacceptable... This morning l got a call from the most RUDE LADY, I HAVE NEVER SPOKEN TO SOMEONE LIKE HER IN MY WHOLE LIFE... She asked me If l will be able to pay R3000 today, l mean where do l get that, she tells me that the debit order bounced instead of telling me that you never kept yoir promise by debiting the right amount..... She is so rude and her name is ZIYANDA TUNDE, SHE IS SO ABUSIVE TOWARDS CLIENTS, SHE DOESN'T KNOW THAT CLIENTS ARE THE ONES THE ENSURE HER SALARY... Ziyanda please count your blessings....