Bad attitude and service

I went to Markhams for a settlement amount to settle and close my husbands account. Lesiba who was assisting me on 06.09.2018 in Mokopana branch had a attitude and was rude. He said that I cannot close the account and that my husband should come in. I explain to him that my husband phoned for a settlement amount and they gave him one and he explained that he cant leave work so I will do the payment and close the account. Lesiba then said again that he refuse. He also gave a new amount that was more than the one they gave my husband when he phoned in. Lesiba also laughed in my face like its a joke. I just paid the amount to get out of there. I wish people can understand that clients who buys at the stores pays their salary without clients they will be without a job !