Atrocious Customer Service!!!!!!!!!

<p>I've been a loyal and happy customer with Markhams for over 10 years now. Markhams was the first account I opened when i started working in 2001. Ever since then I have made Markhams my number 1 clothing store. I recently went into the Golden Acre in Cape Town, on the 28th May 2016, as I was on the look out for some formal shoes that I needed for work purposes and also I had a 21st to attend to that day. So I wanted to look nice. I saw a nice shoe that I wanted however the only store that had my size was Tygervalley. I couldnt get to Tygervalley at the time so I chose to take something else. In doing that I asked the cashier if she could request that my size be sent from Tygervalley and the young lady advised me that she would call them immediatly and the show would be at the store by Tuesday. She also took my number and advised me that she would message me once the shoe has arrived. I left the store happy thinking, well done young lady, if only all South African retail store's could render that level of customer servce, you would have lot's of happy and loyal customer's. Up until today I have not received any message, I've been to the store on 4 occasions and no one has any idea of where the shoe is. I am utterly disgusted that she made me believe that she's going the extra mile for her customer and making me believe that she would actually call and get me the shoe. I work in a customer service envionmnet as well and to have a customer waiting for a product after reassuring them that they would get on a specific day is disappointing. My complaint will probably fall on deaf ears but I will definitely be closing my account with you guy's and I will close my dad's as well. This is very disappointing. If the store consultant did not want to get me the shoe she could have said so in the first place and not make me wait a full 2 weeks for my shoe I wanted tha she never even requesed in the first place. I could have made alternative arrangements .</p>