Appalling service at Markhams (Liberty Midlands Mall, PMB)

My mum went into store (Pmb Liberty Mall) to return a pair of poor quality jean's which ripped within a few months. She couldnt remember the date so the store manager told my mum that it's a busy time (15th July) for them and they will call her on Monday! Monday came and went and ofcos no call from Markhams so mum went back to the store on Saturday 23 July 2022.

The treatment my mum recieved was disgusting to say the least. The staff at Markhams (Thembi or Nontombi) refused to give her surname gave my mum a packet and box full of receipts to go through to search for her transaction.

Firstly that's against the POPI Act sharing customers details with 3rd party and secondly it's against the consumer Act, it's not the customers job to sieve through 100s of receipts.

I would have thought common sense would be to use my mums ID or account number and call up her transactions but alas common sense is not so common I guess.

Instead I had to get on the phone with head office and without issues they were able to email me the months statements.

I recieved a call from the store manager who tried to give excuses as to why she could help my mum on the 15th but that's besides the point. The fact that they humiliated my mum at the store is what makes me so angry!

Customer service training is imperative at Markhams PMB. I am really appalled by the service at Markhams in Pmb.