Appalling Customer Service

<p>I went into Markhams in Golden Acre on 27.07.2016 and asked the cashier(a girl) to please keep aside a bmen`s Parka jacket(LARGE) item code 2741 (Blue). She told me to write down my details on a piece of paper and took the jacket. I told her that the jacket was for my husband and I was gonna fetch it before 5 as I work until 4:30. My husband came all the way to town to fit the jacket and to my surprise it was all of a sudden a Medium, I am so upset because I double checked that its a Large and phone my husband to tell him. He came all the way to Town after work for the jacket!!! but lil missy (Cashier of Golden Acre) had swoped the jacket and most probably sold the Large to another customer because there was NONE left, only the "LARGE" I asked to be kept aside but in the meantime she swoped it for a Medium. I am really very upset and find this kind of customer service very appalling. I want a Large Mens Parka code 2741 (Blue) that was on Sale for R449 because this kind of service is unexceptable, if not I am taking this to the ombudsman.</p>