Angry Customer

I bought a huawei Y7 2019 on the 17September 2019 @ Soshanguve crossing mall Markham, I Payed R3 499.00 cash for the phone. I used it for less than 10days and on the 25th September the phone just died while I was busy googling my school work. I toke it to the store the following day in the morning hoping to get help faster since the phone was still new, to my surprise they told me they can't give me a new phone, my phone should for repairs to be checked and it will take only 4weeks to get my phone back or a new one if it's factory faulty.

During that period I did my follow up on the progress on the phone, one staff would tell me my phone is already at repair centre , to my surprise when I thought I would get my phone since weeks had passed I visited the store and another staff would tell me my phone is still at the store. I asked for the store manager they would always tell me he/she is on leave and not available

It's November now and I have been given run around without a clear or straight answer on what is wrong with that phone yet I Payed them and I Payed cash.

They also telling me about MTN and I don't remember giving MTN my money I gave it to Markham store cashier in Soshanguve crossing. I really need a new phone or I want my money back. I have been through alot Because that phone.

Markham is not taking their customers serious I send emails even wrote on their Facebook page hoping for assistance but nothing has changed. Bad service and I really regret the day I went to that store to buy.