account enq

I app**** for TFG account 2-3 weeks ago, I received the sms that says I must forward my details (ID, PROOF OF PAYMENT AND MY BANK STATEMENT) which I did I called them the next day to confirm if they received my document they confirmed they did and they have forwarded my profile to forensic for validation.

Waited another 2-3 days no feedback still I called again I spoke to Noxolo and she told me I’ve app**** more than 10X for the account so I need to apply again after 3months.

How is possible that I app**** 10x if I did my account over the phone? The consultant I spoke to made mistake or she doesn’t know what she is doing there.

I need this account please assist.