Account declined due to signature , NO FEEDBACK

I've tried to open a new TFG account with Markham's. I've tried about 3 times but have never received any feedback. So I decided to go into the Gateway branch to inquire about the account, only to be told it was declined due to my signature changes. Whilst I understand that an account could declined for that. I think the least the accounts department could of done was call me to let me know or how we could come to a resolution. Is it the policy of TFG not to contact customers who have accounts declined? More so due to me not signing identically on the applications?