Account Brought Up to date but still reflects as arrears on I.T.C

Hi , i was late on My Markhams account by a month because i didnt attend work due to personal circumstances , however last month i brought my account up to date on the 30th of September with a payment made of R1565.00 . Its my daughters birthday and i urgently need a loan to give her a party , but im getting declined , when i called ITC , they tell me Foschini group last updated my account on the 13th of September , so i called Foschini group the call center agent said there is nothing that he can do from his side , as the account has been impacted negatively , i also requested a reference number he told me to use my account number , i asked for the audio he told me some calls are recorded and some calls aren't recorded , so i found that strange coming for a customer services department , anyways to cut a long story short ITC needs a letter from foschinic stating my account is up to date so they can adjust my name on ITC , can this be done as it is my daughters birthday i dont want to fail in the eyes of my daughter that i couldnt give her a party . i have my receipt with the payment as proof should you require it .