GR
GIVEN R
1 reviews | Active since Sept 2014
26 Oct 2015, 11:47
ACCOUNT BLOCKED WITH NO CLARITY
On the 21 Oct 2015 received an sms that my account was blocked should send the statement or payslips together with ID copy to the nearest branch I called customer service line if I can email/fax the requested info spoke to lady by the name of Noxolo she advised the info should be send directly to the branch, yesterday went to Jabulain branch to submit the info I was informed that should email the info. Now I am confused as I don't know what to do as I don't have clarity where to send the requested documents.
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Markhams's replyOfficial
26 Oct 2015, 11:52Hello REFILWEGIVENMBOW,
Thank you for bringing this to our attention.
Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome.
Kindly note that this may take up to two working days and your patience will be greatly appreciated.
Kind regards
Jacqualine Stephens
Thank you for bringing this to our attention.
Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome.
Kindly note that this may take up to two working days and your patience will be greatly appreciated.
Kind regards
Jacqualine Stephens
Markhams's reply26 Oct 2015, 11:52
Official
Hello REFILWEGIVENMBOW,
Thank you for bringing this to our attention.
Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome.
Kindly note that this may take up to two working days and your patience will be greatly appreciated.
Kind regards
Jacqualine Stephens
Thank you for bringing this to our attention.
Your query needs to be investigated by our Customer Service department and they will contact you directly with the outcome.
Kindly note that this may take up to two working days and your patience will be greatly appreciated.
Kind regards
Jacqualine Stephens