account approved but blocked a few days later

I APP**** ON-LINE OR A MARKHAM ACCOUNT AND THEN I WAS TOLD TO TAKE MY DOCUMENTS IN TO THE STORE AND THAT'S WHAT I DID BUT THEN TO MY SURPRISE A FEW DAYS LATER THE ACCOUNT WAS BLOCKED BECAUSE THEY NEED TO VERIFY MY DETAILS BUT THAT IS NOT MY PROBLEM BECAUSE I DID WHAT I WAS SUPPOSED TO AND THEY DIDN'T'T,NOW MY ACCOUNT IS BLOCKED AND I HAVE TO GO BACK IN TO STORE AFTER I HAVE BEEN THERE ON SATURDAY AND SUNDAY FORTUNATELY ONE OF THE STAFF MEMBERS (JULIAN) AT THE GOLDEN ACRE BRANCH WAS VERY HELPFUL AND I THANK HIM FOR HIS SERVICE BUT NOW I HAVE TO GO BACK TO THE BRANCH TO VERIFY MY DETAILS FOR LIKE THE MILLIONTH TIME WHICH IS SUPER ANNOYING BUT I WANT MY ACCOUNT ACTIVATED ASAP...THIS WAS REALLY BAD CUSTOMER SERVICE EXPERIENCE FOR ME.SOMEONE PLEASE ASSIST ME IN HAVING MY ACCOUNT ACTIVATED AGAIN PLEASE