ACCOUNT ***3 G.B. HAMED

IN AUGUST 2015 SOMETIME I WENT TO MARKHAMS AND I WAS TOLD THAT I HAD TO PAY IN R60 TO PAY MY MUMS ACCOUNT UP TO DATE. SO I WENT AND PAID R100. THEN THREE MONTHS LATER I WAS TOLD TO PAY R160 WHICH WAS IN DECEMBER 2015. WHICH I DID. NOW IN APRIL I AM TOLD TO PAY AGAIN R160. ON NUMEROUS OCCASIONS MY MUM (68YRS OF AGE) GOES IN TO THE BRANCH IN VRYBURG BUT THEY TELL HER THEY CANT HELP HER AS THEY SPOT THE PAYMENTS. THE GUYS FROM THE CALL CENTRE PHONED HER AND THEY TOLD HER IT WAS DUE TO A CLUB MAGAZINE. BUT SHE DOESNT RECEIVE A CLUB MAGAZINE. THE GUYS AT THE CALL CENTRE ALSO TOLD HER THAT THEY CANT CANCEL IT. SHE HAS MADE THREE PHONE CALLS ALREADY TO CANCEL THE CLUB MAGAZINE WHICH SHE DOESNT RECIEVE BUT KEEPS ACCUMALTING CHARGES. MARKHAMS ARE TAKING ADVANTGAE OF HER AND JUST EXPECTS US TO PAY. THEY SAY THEY CANT TRACE OUR EFT PAYMENTS BUT STRANGELY WHEN THE ACCOUNT WAS R2000 BALANCE ALL THOSE PAYMENTS THEY RECEIVED. THE CALL CENTRE HAS A STINKING ATTITUDE TOWARDS ELDERLY PEOPLE AND REFUSE TO ASSIST MY MOTHER. THEY ALSO ALSO KEEP SPINNING HER STORIES AFTER EVERY FULL SETTLEMENT PAYMENTS THAT SHE SHOULD LEAVE THE ACCOUNT OPEN AND RATHER JUST NOT USE IT. WHO THE HELL DO THEY THINK THEY ARE