A saga with no end ?

Item: Markhams
Rating: 1
Author: Trevor G

Despite presenting PERSONALLY at a Markhams store 3 times and on TWO of these occasions presenting with proof of residence, as requested, my account remains blocked. A telephone call to customer services now informs that I need to call personally at a store to resolve this. Hold on , I’ve been THREE times ? and it still hasn’t been sorted - why should it be on this occasion. ? Markhams , this is abysmal service..

Helpful (0)

Replies (2)

Markhams's replyOfficial

10 May 2019, 14:24

Hi Trevor,

I can only imagine how frustrating this must be,

I'm not too sure why the store was unable to assist you the times you were there and we will follow up with them. If you could, please email me the details to ***.

We do have a new system in place to help our accounts dept protect the safety of all our customers accounts.

Once you send us your details i will follow up.

Kind regards,
Ilham Jacobs

Markhams's reply10 May 2019, 14:24

Official

Trevor G's updateReviewer Update

20 May 2019, 19:22

Despite responding on the 10th May to your message above by sending 2 emails with pertinent information , I have not had any further developments and my account still reflects as ‘card blocked’. Clearly a company doing so well, it can afford to lose long-standing customers...

Trevor G's update20 May 2019, 19:22

Reviewer Update