A month later & STILL no response to my query

More than a month later & I am STILL waiting for Markhams to respond to my complaint about unauthorised debits to my account. <br> <br> I've been told that the query has been passed on to customers service & that my query will be addressed as soon as possible. Well a month seems like you've had more than enough time to investigate the issue. Tamlyn Nel advised on 3 March that a response may take up to two business days - well this is a month later, so now you need to explain WHY it's taken this long to provide a response as well as why my account is being debited with YOUR unauthorised amounts.. My account has always been paid up to date. I want this matter resolved today since you've had long enough to investigate.<br>