A COMPLAIN ABOUT DAMAGED LG 4 SMARTPHONE

I re-write this issue again after have not received any reply from Foschini Group, I have Markham account. below is my story: I bought an LG4 smart phone via online purchase in November 2018. The phone had LG 2 year warranty. The phone worked well until early March 2020 just before national Covid-19 lockdown. The phone just stopped working without falling or coming in contact with water, or hit a hard surface or anything to do with negligence. I then called online shopping support, who then advised me to submit my phone to any Foschini retailer , who will then submit my phone to LG repairer. I took the phone to Foschini shop in kuruman( Tel: **********) somewhere around May 2020, If I remember well. On the 12 June 2020 I received a call from Voda dealers in Kimberly, who told me that they have my phone which they have received from Foschini shop in Kuruman mall. In that same day I received a call and email from their technician, who go by the name of Charl Labuschagne saying that he has checked my phone and it is damaged by water so its negligence and they won't fix it unless I pay a cash of about R6900.00. I then questioned their investigations since the phone was never in contact with water, he then told me that he can't be able to know if water monitor malfunction or not since he is not a manufacturer so He will return the phone to Kuruman. In about 2 weeks later, I received a call from foschini in Kuruman mall, that I must come and take my phone, which I refused and told them that they must take my phone to LG repairers. I was then told that they never dealt with such a matter before. I called the online group on the 23 June 2020, to lay a complain. I was given this reference number: RM241666. Since I laid the complain, I had been taken back and fourth by Online and customer care agents. I made several follow ups, Dates: 24/7/2020, 10/7/20, 3/8/2020, 04/9/2020,,, but with no reasonable answer. I spoke with Wesley on the 10/7/20, Peal on the 3/8/20 who told me that an arrangement will be made to submit phone to LG repairer, But still I have not received any call since the 3rd of August. I can't even remember names of other agents I have spoken to. Today( 4 September 2020) I spoke with Chrisalda who did not have an answer for me, She just referred me to online agents who also did not have a conclusion on this matter but only to tell me that they have sent email to Hi-Online and they have been giving me same answer several times. My phone order number was: P**********55. My phone still in Foschini shop in Kuruman. Can management of Foschini Group to sort out this issue in a good manner, just like how I had been paying them well?

Thank you in advance