1st Month Worst Experience at Markhams

<p>Good day </p> <p><br />I trust you are well.</p> <p><br />My name is Thabiso Monametsi, Account number: 627 ********** 4 04393</p> <p> </p> <p>I am displeased with the services I'm experiencing with Markhams thus far.</p> <p><br />I have paid R200 on the 28th of November before the terms given of 30 days, even though my installment for the month was R170.</p> <p><br />I have sent numersous attachments of proof of payment, to the emails ********** and ********** however no reply has been received. All I get from them are the messages and calls that I have not paid which results in unnecessary charges on my account.</p> <p><br />My Transunion score has drastically dropped down because of all this misunderstanding. This is unacceptable as I fail to understand why am I listed 30 days behind whereas I have paid before the 30 days. </p> <p><br />The error was done by the store which I made my payment at: Sportcene Kerk Street Royal Place, Johannesburg. When they have made my payment a deposit, then after going to the store at the 17th of December, they have made reversal of R200 to refelect as a payment on their system. (Slip captured by Brown).</p> <p><br />The Manager of the store called the head office customer service and I was promised that the issue had been resolved, however my statement does not reflect any payment and my Transunion profile report is not updated. </p> <p>I have made numerous attemps to contact the customer service, on (2 ********** 719), and spoke to a couple of people in that department, but all i get is promised that are no delivered and sms that have not paid.</p> <p>The incompetence of Markhams service has destroyed my credit worthiness in a space of a month.</p> <p> </p>