121 Service cancellation not processed after 1Y

I have had it with TFG's 121 Service.<br> Cancellation was asked for in January 2015.<br> After paying what I assumed was Markham Account Fees: R40.00 every month I contacted Markham and asked to close my account (December 2015) because its been inactive from the start. <br> The previous time I asked for a cancellation, they said I cannot because of a 121 contract, so that was when I canceled the contract (JAN 2015).<br> January 2016 I get an sms stating that I need to pay R80 rand because my account is overdue.<br> I phones and they said that it is because of the contract, so I phoned 121 Service and they could see the cancellation was received, but not processed.<br> After being promised to be phoned back a couple of times, I phoned again today.<br> Now they are telling me that the problem was on my side, but they can clearly see I asked for cancellation. <br> <br> TFG should get their staff and up to date.<br> <br> I want an EFT for every cent that I spent on that service since the cancellation date not a voucher, because from this day forward I will make sure that I do not give the TFG Group any good mention or any business.<br> <br> I do not think I am unreasonable with my demands.