Complaint about bad service

I am not happy about the way Marketing SA handled my situation, they called me on the 11th of June, offering me to join the debt review, I was not clear of what I was joining, after talking to my husband, he explained to me and advised me to cancel it because I am not indebted because I am able to pay all my debt, I called MSA and asked them to cancel it same June, They deducted their cancellation fee of R2400, after they deducted their money, they never contacted me to tell me about the process, I have been following up on them, without getting any thing tangible, I called the again on the 14th of Sept, been told that I have been cancelled on the 11th of sept and I should wait for 21 days for my creditors to get updated, 21 days passed, I called my creditors, only to find out that I am still under debt review, when I call capitec back, they say they received 17 w formed, which is not the correct form, the form that they need is 17.W c or 17.W d form, I called my debt cancellors again asking them to forward 17.W c form to my creditors, they told me that they do not know anything about 17.W c, the only form that they have is 17.W, <br> I do not know now what to do, please help me,