Market Toyota Culemborg

I have been taking my Toyota for Service at Market Toyota Culemborg for a few years now and been satisfied. However had a major service in early December new brakes etc big expense. I got the car back and two days later it stopped and would not start. As I had been there for a service my insurance company towed it to them on Friday 18th December 2020. They rang me that afternoon and said they thought petrol had been put into the car which is diesel. I heard nothing till Tuesday when I had to ring them and ask what the problem was. They said no petrol had been put in the tank but they did not know what the problem was the computer was showing nothing. A friend of mine went down to the garage on my behalf and when he arrived they said it probably was the diesel pump. They quoted ZAR4,800 and then a few hours later said that was wrong in fact it would be 14,000. They also said the pump would need to be tested but due to the holiday period no one would be able to do it. My friend said he knew of a diesel specialist who was open he would take it to them. They removed the pump and my friend took it to the diesel specialist. He confirmed it was not the pump but needed an actuator and a injector. The actuator was ordered by Toyota and two days later they said the part would be in as it was already on the truck. When the truck arrived they called and said the part was not on it and they did not have stock in Johannesburg so the part would have to come from Japan. I had enough now and my friend went down there towed the car to the diesel specialist who then found an actuator in Cape Town. My car at Toyota had been left outside and the battery was completely flat. He had ordered the Injector from Toyota but not Culemborg but N1 City the part arrived two days later he fixed it and I now have the car back. As I pointed out at the beginning I had always been very happy having my car serviced there but now having experienced this I can see that anything outside a service is terrible. Contacting the service advisor was another huge difficulty. You phone the switchboard they put you through no one ever answers you leave a message and they never get back to you. My friend saved the day with the car I appreciate it was the festive holidays but even so the customer service was terrible. Sadly I will not be having my car serviced there any longer.