Horrified

I was accompanying a friend because she bought a car from this dealership and she was fetching it. Because we both know the Kelston group we were really excited. She was more excited because she never saw the car prior to the purchase, so when we got there the finance lady assisted her (she had to complete some paperwork). I enquired if my friend could go and take a look at the car before she completes the paperwork, the lady said it's fine and referred us to a gentleman by the name of Kobus.

We went to the car with Kobus, i asked him if "they"are not going to make my friend feel special and he asked me what i meant. I said seeing that she is a first time client, we were expecting a ribbon on the car-for pics ofcourse.

He basically bit my head off, he immediately became very defensive saying he doesn't understand the change in attitude because since the day she app**** for the car they have been going out of their way to assist her (as if they were doing her a favour), to which i responded -there is no change in attitude, we are allowed to ask questions. And every time I asked him questions about the car after that, he was very annoyed and irritated by me, i picked this up from the way he responded to my questions. It seemed he thought i came to the dealerships to change my friends mind about the car.

And when my friend asked me about my opinion, i told her the car is beautiful but"their" customer service is horrible, they seem more concerned about the money than the way they treat their customers and their potential clients.

Every person walking into a car dealership is a potential client and they should be treated as such. I was expecting excellent and unparraled customer service because that is what is written in their vision but instead i was horrified by this man' terrible attitude. I would not recommend this dealership to anyone.